Each of our hospitals is committed to providing opportunities for patients, residents, families and/or community members to provide feedback and contribute ideas and insights about their care, with the goal of helping to improve the patient experience. Providence Healthcare has established a Community Engagement Portal so that patients, families and community members can contribute their ideas on strategies, services and projects. St. Joseph’s Health Centre invites current and former patients, as well as residents of the hospital’s west-end neighbourhood, to participate in its Community Engagement Council to ensure that patients, families and local residents all have a voice in advancing the health of the community. And at St. Michael’s Hospital, recent patients and family members can join a panel of volunteer Patient and Family Advisers to provide input and work with staff to plan and act on improvements in care. We are deeply appreciative of every member’s contribution of time and ideas; your feedback is helping us to create an enhanced patient experience.